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John’s provides a limited warranty for purchases outside the United States and Canada. Download our limited Terms of Warranty (19,5 KB).

Product Delivered

If there was a problem with your delivery, or if you are experiencing other problems, please apply for an RMA (Return Material Authorisation) number by completing the form below. If more than one item was delivered incorrectly, please complete the form below for each item, making sure you describe the error as completely and accurately as possible.

Please note: Do not return the items to us before your application has been approved. We will e-mail you an RMA number, which is the number under which you are registered with us. We will then respond as quickly as possible and give you instructions on what to do next.