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Expert Review of Fastpay Casino Mobile App

Fastpay burst into the iGaming scene in 2018, establishing itself as a crypto-friendly casino that is capable of catering to gaming devotees who enjoy slots and live dealer games. In terms of mobile gameplay, Fastpay more than delivers thanks to how it is a web application that is compatible with mobile browsers like Safari, Chrome, and Opera, among others. It will serve Android and iOS users well, giving casino enthusiasts the opportunity to top up their accounts, take advantage of promotions, and enjoy their favorite games of chance while they are out and about.

Gambling mavens can also look forward to a variety of bonuses if they make Fastpay their casino of choice. A Loyalty Program grants rewards to users who play at Fastpay on the regular, while newcomers can enjoy a deposit match bonus and free spins when they top up their account for the first time.

Basic Facts about the Fastpay Casino Mobile App
Company Name Dama N.V.
Established 2018
Address Scharlooweg 39, Willemstad, Curaçao
Licenses Antillephone N.V.
Languages Available English, German, Russian, Finnish, Norwegian, Spanish, Japanese, Portuguese, Kazakh
Key Game Providers NetEnt, Play’n GO, Pragmatic Play, Evolution Gaming, Spinomenal
Number of Games Over 6,000
Special Features Web application, 10-level loyalty program, competitions
Security Measures 128-bit SSL encryption
Payment Methods Visa, Mastercard, Maestro, Apple Pay, Mir, ecoPayz, Neteller, Skrill, MuchBetter, Mifinity, Jeton, eZeeWallet, Vega Wallet, Rapid Transfer, Interac, iDebit, Noda Pay, PIX, Pay4Fun, Instant EFT, Neosurf, Paysafecard, Flexepin, Cashtocode, Siru Mobile, AstroPay, Astropay Direct, Bitcoin, Bitcoin Cash, Ethereum, Litecoin, Dogecoin, Tether, Binance, Cardano, Tron, Bank Transfer

What to Expect from the Fastpay Casino Mobile App

  • A Plethora of Games: Fastpay Casino’s catalog features more than 6,000 slots and live dealer lobbies.
  • Products by Prominent Software Providers: Yggdrasil, Play’n GO, and Tom Horn Gaming are some of the iGaming developers whose products can be played at Fastpay Casino.
  • Mobile Compatibility: Fastpay Casino’s website is an in-browser application that is suitable for both Android and iOS browser apps.
  • 24/7 Customer Support: Players can get in touch with the support team when necessary via email or live chat.
  • Excellent Security: User data is protected via 128-bit SSL encryption technology.
  • Crypto Gaming: While gamblers who make Fastpay their casino of choice can use fiat-based payment solutions if they wish, the casino also accepts a range of cryptocurrencies. This includes Bitcoin, Ethereum, and Litecoin, among others.
  • Responsible Gambling: Fastpay enables players to better control how much they spend via deposit limits, session limits, and other responsible gambling tools.

Bonuses and Promotions Available in the Fastpay Casino Mobile App

  • First Deposit Bonus: 100% up to $100 + 100 FS
  • Second Deposit Bonus: 75% up to $50
  • Weekly Cashback: Friday 10% Cashback
  • No Deposit Bonus: between 15 and 500 FS every Saturday
  • Weekly Reload: 50% up to $100 every Tuesday
  • Bonus Upon Deposit: FS for every $50 deposited on Wednesday and Friday
  • Deposit Bonus Minimum Deposit Requirement: $20
  • Wagering Requirements: 50x the deposit amount
  • Maximum Bet Size During Active Bonus: $5
  • Game Contributions to Wagering: Most slots – 100%, players cannot place bets with bonus funds on other types of games
  • VIP Program: Separated into 10 levels, the VIP Program offers a range of prizes

Gambling mavens will not feel underappreciated if they embark on their mobile wagering journey at Fastpay Casino, as a selection of bonuses allows players to take advantage of a variety of perks. Those who have just completed the registration process can head to the deposit section and receive a generous deposit bonus. Players who are planning on sticking around afterwards will be able to enjoy another such bonus, along with weekly cashback, free spins, reload bonuses, and climb the VIP Program’s levels.

Tasty Welcome Bundle for New Mobile Players

The casino welcomes its users with two major promotions, the first of which is a 100% bonus that is granted once someone funds their account with at least $20 for the first time. There is no need to use a bonus code for this offer, and the maximum amount of money that can be matched through this offer is $100. Even better, the bonus also comes with 100 spins that are free of charge. Players receive their free spins gradually: 20 per day until all of the complimentary games are granted.

Wagers cannot exceed $5 while this bonus is active, and there is a maximum win limit imposed on wins from free spins ($50). The winnings one can receive from their cash bonus are unlimited, however. The First Deposit Bonus is subject to wagering requirements of 50x, which must be met within two days of claiming the bonus.

Next, we have the Second Deposit Bonus. This offer is a 75% deposit bonus, up to $50. Once again, the minimum deposit requirement is $20. Like the First Deposit Bonus, this offer is not tied to a promo code. The similarities continue: just as before, there is a 50x rollover, which needs to be completed within two days, and bets are capped at $5.

Ongoing Bonuses for Existing Customers of Fastpay Mobile Casino

Weekly promotions serve to enhance the iGaming experience of Fastpay Casino users that have chosen to frequent the Fastpay web app on a regular basis. Starting with the Friday offer, each week, players are treated to 10% cashback on their losses from the past week, so long as they wagered at least $100.

The cashback granted can be $10 or more, and up to 60x wagering requirements may apply based on the given user’s VIP level. Players who do need to adhere to rollover requirements will need to meet them within three days. Players may also be subject to a cashout limit of $250 or above. However, once again, this limit might be bigger or simply gone if a player’s VIP level is high enough.

Fastpay also offers weekly free spins, reload bonuses, and the like. However these promotions are entirely dependent on the casino’s loyalty program. If you are planning on frequenting Fastpay Casino, feel free to continue and learn more about the casino’s VIP levels.

10-Tier VIP Program for Loyal Customers

Fastpay’s VIP Loyalty Program is the casino’s way of rewarding the players who return to play on the regular. It comes with plenty of perks, starting with how the rollover tied to the 10% weekly cashback decreases with each level reached. Those who make it to the Panda Aviator level or above will not have to complete a wagering requirement for this bonus.

There are also some VIP-exclusive bonuses. The Saturday Free Spins offer, for example, is something players are eligible to receive if they have reached level Panda Scooter Rider. On Saturdays, Panda Scooter Rider players receive 15 FS if they deposit $100 or more, and the FS must be activated within two days. The winnings from the complimentary games have a 50x rollover attached that must be met within 2 days. Players with higher ranks will get more FS, and the wagering requirements are also lowered. Gambling Aficionados who reach the highest level, for example, will be able to enjoy 500 complimentary spins, while the rollover will be capped at 10x.

Next, we have the Tuesday Reload bonus, which is reserved for those at level Panda Biker and above. This reload bonus has a minimum deposit requirement of $20, and players can receive up to $100 in bonus funds. The rollover starts at x40 and can decrease to x35 depending on the VIP level.

Last but not least, Wednesdays and Fridays are accompanied by complimentary spins for anyone who has managed to reach level Panda Scooter Rider. By depositing between $50 and $150, players can be granted from 10 to 30 free spins. In addition, users will have two days to activate their FS. A 50x rollover applies, and winnings are capped at $50.

As for how to progress in the VIP program, levelling it is achieved via gathering Status Points, and one point is granted each time the player wagers $20 in real funds while playing slots. During live dealer games, $200 is the minimum amount needed for one point to be received. Players also gain Redeemable Points this way, which they can exchange for cash bonuses.

Setting Up Your Account on the Fastpay Casino Mobile App

Creating a Fastpay Casino does not take long. The casino’s comfortable user interface ensures that inputting all of the necessary information can be done with ease, and most users will be done with registration in just a minute. Below, we will walk you through the process of creating your own Fastpay Casino account:

Follow These 4 Steps to Complete Your Registration

  1. Step 1:
    Begin by going to the homepage of the in-browser application.Once there, tap on the “sign up” button.
  2. Step 2:
    Next, you will need to provide your email and create a password. This is also where you will need to specify your country of residence and which currency (fiat or crypto) you wish to use. Once done, confirm that you are 18 or older and tap “next.”
  3. Step 3:
    The page that follows will require you to give your phone number and adress. You will also be given the choice to receive promos via Email, SMS, or both if you check both boxes.
  4. Step 4:
    You will then need to go to your email inbox, and confirm your email as instructed by Fastpay. Once this step is done, the registration process will be fully complete.

Verification and KYC Policies at Fastpay Mobile Casino

After successfully creating an account, what players should do next is verify their identity. Although it does bear mentioning that this is not a requirement for deposits or playing games, it is mandatory for withdrawals. This means that a given client will be requested to undergo verification before they try to cashout funds for the first time. Verification is a part of the casino’s Know Your Customer (KYC) policies, which Fastpay must adhere to in order to continue operating legitimately.

Verification Documents to Prepare in Advance

Players will need to go to the Verification section of their Profile in order to provide all of the information required for verifying one’s details. To access this page, a given user needs to open the web app’s side menu, tap the button that displays their email and VIP level, and tap “My account.”

As for the documentation that one will need to prepare, the options are dependent on the type of verification. For proof of identity, for example, users must upload one of the following documents:

  • Passport
  • Driver’s License
  • Government issued ID card
  • Selfie with one’s passport or ID in their hands

When it comes to proving one’s address, the options are outlined below:

  • Utility Bill
  • Phone Bill
  • Bank Statement

Players will also need to provide proof of payment in order to verify the deposit they had made prior to cashing out. This is reliant on what deposit method:

  • Bank Cards: Photos of each side of the bank card.
  • Digital Wallets: A screenshot of the account page that contains a user’s personal data. Specifically, the page where the name, address, email, and phone number can be seen.
  • Banking: Screenshots of one’s online banking profile. Alternatively, screenshots of a bank statement which displays one’s account number, account holder details, and the original casino deposit.

Typically, it takes the casino only around 10 minutes to process the documents. On some rare occasions, however, players might need to wait 24 hours for the casino to verify their details. In either case, the verification process itself is fairly straightforward, and the vast majority of users will not encounter any issues. If a problem does happen to occur, check what documentation you have uploaded to ensure that everything is in order, and contact the casino’s helpful customer support staff.

6,000+ Mobile Games to Play at Fastpay Casino

A casino’s iGaming library tends to be the most crucial aspect of the gambling experience it provides, and iGaming mavens will be happy to learn that Fastpay Casino’s catalog is quite impressive. By partnering with Endorphina, Mancala Gaming, Play’n GO, NetEnt, Quickspin, Evolution Gaming, and dozens of other renowned software suppliers, Fastpay Casino has ensured that it can offer an exquisite array of iGaming products to its clients, which one can play for real or in the casino’s demo-mode.

Slots, love dealer lobbies, and progressive jackpots are what gambling devotees can look forward to playing once they create their Fastpay Casino accounts. The said titles are perfect not just for gambling on desktop devices but for mobile gaming as well. They feature HTML5 technology and are, therefore, perfect for smartphone browsers, not to mention how each title’s user interface has been designed with mobile players in mind.

A Wealth of Mobile Slots and Progressive Jackpots

For most players, slots will be the highlight of the Fastpay Casino app’s library. There are games of practically any theme one can imagine, from games that take inspiration from the USA’s wilderness, like the Pragmatic Play classic Buffalo Go Wild, to slots like Charlie Chance and the Curse of Cleopatra by Play’n GO that have a setting based on ancient Egypt. The latter title is also an example of how Fastpay Casino is ready to incorporate a range of art styles into its catalog as well, as the game has a nostalgic black and white style that is a nod to vintage cartoons.

Of course, another crucial aspect of slot games are their features, and Fastpay Casino’s slots deliver in this regard as well. Gambling mavens will be rewarded with bonus mechanics like free spins, multipliers, cascading reels, and some titles even give casino enthusiasts the opportunity to purchase certain bonuses outright. Progressive jackpots are another amazing aspect of playing at Fastpay Casino. The gambling web app has dedicated an entire section of its library to unique games featuring progressive jackpots, and players are practically spoiled for choice.

  • Video Slots: Lady Wolf Moon, Book of Dead, Starburst, Bigger Bass Bonanza™ , Sherlock of London
  • Classic Slots: 777 Mega Deluxe, Lucky Diamonds, 30 Spicy Fruits, Hot Fruits 40, Xmas Joker
  • Progressive Slots: Multiplier Riches, The Glam Life, Moguls, Mr. Vegas, Happy Apples, Cyber Attack
  • Branded Slots: Jurassic Park, Street Fighter II: The World Warrior Slot, ZZ Top Roadside Riches, Jurassic World: Raptor Riches™, Alice Cooper and the Tome of Madness
  • Megaways Slots: Twin Spin Megaways, Fruit Shop Megaways, Pirates’ Plenty Megaways, Great Rhino Megaways, Aztec Magic Megaways

Table Games Are Available in Spades at Fastpay

The timeless classics that are characteristic of land-based casinos are a favorite of many gambling enthusiasts, and many casinos and software suppliers now give gambling mavens the opportunity to enjoy virtual titles inspired by these games. Unfortunately, Fastpay does not offer this particular type of casino gambling in virtual form, but table games lovers should not fret: Fastpay has a substantial live dealer section which features plenty of excellent table games.

A Quick Look at the Live Dealer Lobby

Many of today’s gamblers enjoy the atmosphere of brick-and-mortar gambling establishments, but typically lack the time to pay a visit to such casinos. Fastpay Casino alowes its users to enjoy a similar experience by offering a wide range of live dealer lobbies. Regardless of whether you enjoy roulette, baccarat, blackjack, game shows, or other casino games, Fastpay’s live dealer catalog will more than deliver. The entirety of this library is provided by Evolution Gaming, a name that will be familiar to veteran casino enthusiasts who enjoy live casino gambling. The developer’s lobbies are known for the top-notch gameplay, professional croupiers, and fantastic user interface.

  • Live Roulette: American Roulette, VIP Roulette, Immersive Roulette, Double Ball Roulette, Speed Roulette
  • Live Blackjack: Blackjack Classic, Blackjack Party, Blackjack, Blackjack Vip, Classic Speed Blackjack
  • Live Poker: Texas Hold’ em Bonus, Three Card Poker, Carribean Stud Poker, Tripple Card Poker, Side Bet City
  • Live Baccarat: Baccarat, Speed Baccarat, Baccarat Squeeze, First Person Baccarat, Salon PrivĂ© Baccarat
  • Live Game Shows: First Person Dream Catcher, Monopoly Live, Dream Catcher, Crazy Time, Deal or No Deal

Banking Methods Supported by Fastpay Casino Mobile App

Managing one’s iGaming funds is quite simple at Fastpay Casino. The deposit page can be accessed from the button at the top right corner, and the variety present in terms of payment methods ensures that pretty much any user will be able to top up their account via a financial solution they find convenient. Transactions tend to be pretty swift as well, in terms of both deposits and cashouts.

Fastpay Casino Payment Methods at a Glance
Minimum Deposit $10, €10, CA$15, AU$15, NZ$15, 100 NOK, 500 RUB, 1200 JPY, 160 ZAR, 60 BRL, 0.0001 BTC, 0.01 ETH, 0.001 BCH, 0.01 LTC, 1 DOGE, 5 USDT, 0.1 BNB, 1 ADA, 10 TRX, 5 USDC
Deposit Methods Visa, Mastercard, Maestro, Apple Pay, Mir, ecoPayz, Neteller, Skrill, MuchBetter, Mifinity, Jeton, eZeeWallet, Vega Wallet, Rapid Transfer, Interac, iDebit, Noda Pay, PIX, Pay4Fun, Instant EFT, Neosurf, Paysafecard, Flexepin, Cashtocode, Siru Mobile, AstroPay, Astropay Direct, Bitcoin, Bitcoin Cash, Ethereum, Litecoin, Dogecoin, Tether, Binance, Cardano, Tron
Deposit Fees The casino does not typically attach fees to deposits, although fees may apply for sers in non-Eurozone locations.
Currency Conversion Fee Small fees might apply to non-Euro transactions because the casino’s internal operating currency is Euro.
Minimum Withdrawal $20, €20, CA$30, AU$30, NZ$30, 200 NOK, 1000 RUB, 2400 JPY, 320 ZAR, 120 BRL, 0.0004 BTC, 0.015 ETH, 0.048 BCH, 0.13 LTC, 480 DOGE, 23.4 USDT, 0.084 BNB, 16.8 ADA, 320 TRX, 20 USDC
Withdrawal Methods Visa, Mastercard, Maestro, Apple Pay, Mir, ecoPayz, Neteller, Skrill, MuchBetter, Mifinity, Jeton, eZeeWallet, Vega Wallet, Rapid Transfer, Interac, iDebit, Noda Pay, PIX, Pay4Fun, Instant EFT, AstroPay, Astropay Direct, Bitcoin, Bitcoin Cash, Ethereum, Litecoin, Dogecoin, Tether, Binance, Cardano, Tron, Bank Transfer
Withdrawal Fees None or 10%
Withdrawal Time
  • Bank Cards – 1-3 banking days
  • Digital Wallets – 0-2 hours
  • Online Banking – 1-3 banking days
  • Bank Transfers – 1-3 banking days
  • Cryptocurrencies – 0-2 hours
Security 128-bit SSL encryption

Deposit Methods Available to Mobile Players at Fastpay

Making deposits is a simple task at Fastpay Casino. As established, the casino’s cashier is user-friendly as it is but a tap away. It also boasts plenty of secure and trusted financial solutions, with the first options being bank cards like Visa, Maestro, and Mastercard, with Apple Pay Mastercards also being viable.

Gambling devotees who are used to utilizing digital wallets are in luck as well, and the same can be said about fans of prepaid financial solutions, a family of payment methods that sees quite a lot of popularity nowadays. Online banking is also an option.

Last but not least, we should highlight that Fastpay Casino does put an emphasis on blockchain technology. This is why the iGaming web app supports cryptocurrencies like Bitcoin, Ethereum, Dogecoin, and more.

All financial solutions offer instant deposits, and usually, no deposit transactions involve fees imposed by Fastpay Casino. Individuals whose accounts do not use Euro as a currency might occasionally find that a fee has been attached to their deposit due to their currency, however. In addition, while the typical minimum deposit limit is $10 or the currency equivalent, players should make sure to check what the requirement is for their currency.

Processes Withdrawals within Couple of Hours Tops

Fastpay Casino provides a swift and simple withdrawal experience to its clients. Transactions can be made via bank cards, digital wallets, bank transfers, and cryptocurrencies. The specific cashout method one will be able to utilise will be reliant on what they have used to top up their account, however.

The casino typically processes transactions within minutes, but the full timeframe of a withdrawal will vary from method to method. In general, traditional financial solutions like bank cards, bank transfers, and online banking will take up to three days. A player who has opted for digital wallets or cryptocurrencies, on the other hand, will need to wait up to 2 hours at most for the money to appear in their wallet.

The casino does have withdrawal limits that players will have to adhere to. One may cash out up to $5,000 or the currency equivalent (although it varies for some currencies), while weekly limits are not imposed. There is a restriction on how much players can withdraw on a monthly basis, however: $50,000.

There are also some potential costs players will need to consider. If one requests a cashout, but the sum of the bets they have made on slots is not equivalent to three times their latest deposit, they will need to pay a 10% fee. The same requirement is increased to 10x for live and table games.

In addition, each user is allowed to make up to two free withdrawals per 24 hours, and cashing out more than twice will result in a 10% fee. We should clarify, however, that subsequent withdrawals count as a single cashout when no deposits have been made in between the said withdrawal requests.

Additional Information on Banking via Fastpay’s Mobile Cashier

All in all, the vast majority of gambling devotees will be more than pleased with what Fastpay Casino is able to accommodate for within its Wallet page. There is more than sufficient variety in terms of payment solutions, transaction times are competitive, and there are very few fees that players might need to pay. Here are some key tips to consider if you decide to play at Fastpay Casino:

  • Account Verification: As verification is a requirement that must be met for one to cashout their winnings and can take up to 24 hours, it is best to undergo the verification process as soon as possible after registering.
  • Withdrawal Times: If you wish your cashouts to be on the quicker side, it might be worth going with digital wallets or cryptocurrencies.
  • Currency Conversion Fees: Small fees might be attached to transactions not made by users in Eurozone countries.
  • 24/7 Customer Support: The support team is always ready to help in case you encounter hiccups or have a question.
  • First Deposit Bonus: If you are new to Fastpay Casino, remember to check out the casino’s First Deposit Bonus and its terms and conditions before you make your first deposit.

Licensing and Regulatory Information about Fastpay Casino Mobile App

As established, the company behind Fastpay Casino is Dama N.V. This operator is known for its impressive range of interesting and trusted remote gambling websites, and it has ensured that Fastpay Casino is fully regulated by Curacao’s Antillephone N.V.

While we would have preferred for Fastpay Casino to have acquired additional licenses from reputable entities like the United Kingdom Gambling Commission, the Malta Gaming Authority, and other such regulators, its sole Curacao license does have value, as it is certainly better than the alternative of lacking any sort of proper licensing.

Fastpay Relies on 128-Bit Encryption to Protect Mobile Players

We should also reiterate that Fastpay Casino does keep user information and transaction data secure. This is achieved via the usage of 128-bit Secure Socket Layer encryption technology. Fastpay also gives its users the option to set up 2FA, i.e., two-factor authentication.

To enable 2FA, players are instructed to utilize an app like Google Authenticator, and scan the QR-code provided in the Security section of their Fastpat Casino Profile. Then, they simply need to input the code they receive as a result in the designated section.

Once done, 2FA will, from then on, require the user to confirm via a code that they are the owner of their account when they try to login. This way, malicious third parties will be unable to access the given user’s account even if they have somehow acquired the player’s login information.

Offers Provably Fair Mobile Casino Games

As Fastpay Casino works with some of the best software suppliers in the market, it should come as no surprise that the casino’s products have been tested and confirmed to adhere to international fairness standards. BMM Testlabs, eCOGRA, and iTech Labs are among the accredited facilities that have tested Fastpay Casino’s products.

Strictly Prohibits Underage Gambling
Fastpay Casino has a strict anti-fraud policy, which also means that players have to complete verification by providing all required information and documentation to the casino. It should also be emphasized that only players who are 18 or older have the right to register and play at Fastpay Casino. The casino also provides information to parents on what software they can utilize to ensure that their children will not be able to access online gambling websites.

Prioritized Responsible Play 

It is crucial for casino enthusiasts to be able to gamble with moderation, and, as Fastpay greatly values the safety of its clients, the casino offers a range of tools that can assist players in gambling responsibly. Gambling devotees who wish to be on the safe side when they play games of chance can take advantage of the following features and tools at Fastpay Casino:

  • Account History: Users have access to their gaming history, which shows a detailed breakdown of the last 50 transactions they have made at Fastpay Casino.
  • Deposit Limits: This is a tool that allows a given user to put a restriction on how much money they can deposit into their casino balance per day, week, or month.
  • Loss Limits: Prevents players from incurring losses greater than specified. Once again, such limits can be daily, weekly, or monthly.
  • Wager Limits: With this option, players can set up a limit that restricts the amount of money they can bet on a daily, weekly, or monthly basis.
  • Session Limit: One can use this setting to enable automatic log out once they have played for a given amount of time.
  • Cooling Off: Allows players to take temporary breaks. While a cooling-off period is in place, the player will not be able to top up their balance or play games of chance, nor will they be sent any promotional materials by the casino. A cooling-off period can last from 1 day to 6 months.
  • Self Exclusion: This is a way for players to take a long-term break from Fastpay Casino by being rendered unable to log into their accounts. In the Account page, players can themselves set up self exclusion that will last between 6, 9, or 12 months. Indefinite self-exclusion is also an option, but one must contact the customer service team in order to enable it.

Summing Up Licensing and Regulation of Fastpay Casino Mobile App

  • Sufficient Licesing: Fastpay Casino is licensed by Antillephone N.V.
  • Operated by Dama N.V.: This Curacao-based company is a trusted operator in the online gaming sphere.
  • Roburst Encryption: Users can trust that their transactions are kept safe via 128-bit SSL encryption technology.
  • Fair Gaming Products: The fairness of the games’ RNG at Fastpay Casino is proven via certification from trusted testing laboratories like iTech Labs and others.
  • A Variety of Responsible Gambling Tools: Fastpay Casino gives its players an excellent variety of responsible gambling tools. This includes deposit, wager, and loss limits, as well as an option to restrict gameplay time.

Suffice it to say, Fastpay offers a safe gambling environment to its clients. The casino is characterized by its security, commitment to helping players gamble with caution, and the hundreds of casino games that are guaranteed to offer fair gameplay.

Customer Support and Contact Channels at Fastpay Mobile Casino

Customer support is something Fastpay Casino excels in. First and foremost, the customer service staff is prepared to answer queries and assist players around the clock any day of the week. Players may choose to seek help via email or live chat, and they can be certain that regardless of which option they go for, the support team will respond as soon as possible.

Fastpay Casino Customer Service in Short
FAQ Section Available in English and Russian
Live Chat Hours 24/7
Live Chat Feature Players receive help from members of the support team
Email Support
Email Response Time No time frame given
Dispute Resolution The casino states that server logs and records are the final authority in the case of a dispute
Limitations Fastpay does not offer customer support via phone or callback

Tons of Useful Information in the FAQ Section

Fastpay Casino offers an FAQ page that manages to be both easy to navigate yet full of a lot of useful information. It covers many topics, and the information is presented in a clear and succinct manner, which ensures that most players will easily find answers to their queries. As for how one can find this page, all they need to do is open the menu on the left, tap on the “Info” button, and follow the FAQ link.

As for potential downsides, the FAQ page is unfortunately only available in English and Russian. This is relatively limiting given how the rest of the website supports German, Finnish, Japanese, and other languages.

Ways to Contact Customer Support on the Go

Casino enthusiasts have two ways of getting in touch with Fastpay’s customer support team, the first of which is live chat. You can seek assistance via this communication channel at any time. During particularly busy periods, you might be put on queue, but usually, an agent will be with you shortly once you initiate a live chat.

The alternative to live chat is contacting the support staff via email at The casino has not given any particular time frames on how quickly they can respond to emails of this nature, but players are advised to go with live chat if their query is urgent.

Helpful and Responsive Support Representatives

Fastpay Casino’s customer service left us with a good impression, seeing as representatives of the support team are friendly, eager to help, and professionally trained to provide swift yet sufficient help to clients. Players will likely be impressed by how agents will typically respond almost immediately after a client has asked a question via live chat.

Shortcomings of Fastpay’s Customer Support Service

We did not find many issues with Fastpay Casino’s customer service. There are, nonetheless, a few things one should keep into consideration if they are planning to make Fastpay their new casino of choice:

  • Language Options: There are no options besides English, and users will, therefore, need to be able to communicate in English with the support team.
  • No phone support: Players are not given the option to seek help via phone or by requesting callback.

Positives and Negatives of Playing at Fastpay Mobile Casino

While there is certainly much to like about Fastpay Casino, there is also no denying that the casino does have some potential drawbacks. If you are yet unsure of whether Fastpay is the right casino for you, feel free to check out our detailed breakdown of Fastpay Casino’s pros and cons.

The Good:

  • Helpful Support: Players are free to ask for help whenever necessary since support is available 24/7. Moreover, Fastpay Casino’s customer service staff is professional, friendly, and quick to resolve issues.
  • A Massive iGaming Library: Fastpay Casino boasts thousands of casino products.
  • State-of-the-art Casino Products: Thanks to its partnership with software providers like Endorphina, Evolution Gaming, Netent, and Mancala Gaming, to name a few, the quality of Fastpay Casino’s games is up to par.
  • Fantastic Selection of Financial Solutions: Fastpay Casino provides users with plenty of payment solutions to pick from when it comes to deposits and withdrawals.
  • Mobile-Friendly: The casino is compatible with both Android and iOS devices, thanks to its in-browser app technology.
  • Excellent FAQ Section: Users who would like to try to find an answer or a solution to a problem on their own can consult the substantial FAQ page.
  • Live Casino: Although the majority of Fastpay Casino’s products are slots, the casino has a fairly substantial live casino section where players can enjoy live blackjack, roulette, baccarat, and other live dealer games.
  • Cryptocurrency Support: Deposits and cashouts can be conducted via cryptocurrencies like Bitcoin, Litecoin, Ethereum, and Tron, to name a few.
The Bad:

  • No Dedicated App: The casino has not given users the option to download a stand-alone Fastpay Casino application from Google Play or the App Store.
  • No Phone Support: If something goes wrong, your only ways of looking for help are through email or live chat.
  • Licensing: Fastpay Casino is regulated only by the Curacao-based Antillephone N.V., while it lacks licenses from the UKGC, MGA, or other gambling watchdogs known for their reputability.
  • No Virtual Table Games: The only way to enjoy baccarat, blackjack, or roulette at Fastpay Casino is by playing live dealer games.
  • No Scratch Cards, Slingo, Video Poker, Crash Games, etc.: Fastpay Casino’s catalog is limited to slots and live dealer games.
  • Market Restrictions: Players from the UK, US, France, Greece, and many other countries are prohibited from wagering at Fastpay Casino.
  • Inactivity Fee: A player who does not log in for 12 months will be charged a monthly administrative fee of $10 or less (dependign on whether the player has $10 in their balance) from that point onward. The fee will be charged each month until the given user logs in again, or their casino’s account balance reaches zero.

Questions Our Readers Commonly Ask about Fastpay Mobile Casino

Can I play the games for free?

Yes, Fastpay Casino does provide gambling devotees with the option to try out the games without the need to wager any real money. This is achieved by opening the game, tapping the button at the side that displays the currency, and switching it to “FUN.”

Will the first deposit bonus expire if I do not top up my account immediately after registration?

No, the first deposit offer has no expiry date and remains available until you make your first deposit. Just make sure to not use a promo code when you deposit for the first time. This offer does not need a promo code, and claiming other bonuses will render this offer impossible to claim. It is also important to adhere to the rest of this offer’s requirements.

Is verification mandatory?

Yes, the casino will not be able to accept withdrawal requests from you unless you complete the verification process. This will assure the casino that you are 18 or older and that you are eligible to play in general. Verification is also used to prevent fraudulent activity. You can verify your identity by providing your driver’s license, ID card, or passport. In addition, keep in mind that verifying your address and payment method will also be necessary.

Can I play live casino games at Fastpay?

Yes, Fastpay has an excellent live dealer library. The games are provided by Evolution Gaming, and they feature blackjack, roulette, baccarat, as well as other table classics and game shows.

Will I be able to access my Fastpay Casino account if I lose my password?

So long as you still have access to your email, you can recover your account. This involves resetting your password, and you can do this by tapping on the “Forgot Your Password?” link in the login menu.

Is Fastpay Casino available for iOS devices?

The casino is fully compatible with iOS smartphones and tablets. Although there is no stand-alone app in the App Store, you can easily open the Fastpay web app on your favorite browser application.

Can I set up deposit limits?

Yes, the deposit limit option is located in the Responsible Gambling section of your Fastpay Casino account page. Keep in mind that once you have set up a limit, it comes into effect immediately. However, when you decide to remove the said limit, you will need to wait 24 hours after making the request for the limit to be lifted.

Is Fastpay Casino secure?

Fastpay Casino performs well in terms of security, seeing as it utilises 128-bit SSL encryption. The payment solutions Fastpay accepts are also known for being secure, with examples being Apple Pay, Visa, Skrill, Paysafecard, and Paysafecard.

How can I become a VIP user?

You are assigned a VIP level as soon as you create your account. All new users start at level Panda Skater, and by playing casino games with real money, each user can accumulate Status Points to level up.

Will I be charged the dormancy fee if I stop playing at Fastpay Casino?

The said fee will only be deducted from your casino balance if you do not log in at all for 12 months. If you do log in, your account will still be active regardless of whether you make deposits or play games. Moreover, accounts are not charged if their balance is zero.

Our Reviewers’ Final Opinion on the Fastpay Casino Mobile App

Overall, gambling mavens will find that there are plenty of perks associated with playing at Fastpay Casino. While the casino does have some downsides, its mobile-compatibility, generous bonus offers, and absolutely massive catalog of slots and live dealer games ensure that gambling devotees will have a fantastic time at Fastpay Casino.

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